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FAQ

Shipping

Where does Joona ship?

Joona currently ships only in lebanon, We are working on bringing Joona to the whole middle east region and soon around the world. Tag us @joonadotme to let us know where you live.

How much does shipping cost?

Shipping costs is determined by the area as followed: Beirut: 2$ - 3$ Outide of Beirut: ?

How long will my order take to arrive?

The order takes around (2 - 7) Busniess days to arrive.

Can I change my shipping address?

If your order is shipping to an incorrect address, please email hello@joona.me or check the “Contact Us” page.

Returns & Exchanges

What’s your return policy and how is it done?

Any item can be refunded if it is returned within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately we do not offer a refund on opened or used products and do not offer exchanges online. Shipping costs are the responsibility of the customer and are non-refundable.

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.

If you have an issue with your product or delivery, please contact us to discuss your options at hello@joona.me or Whatsapp +961 78 945 870

If getting in touch about a return, please include your order number and product details in the email.

What should I do if I recieve the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at hello@joona.me and we’ll be sure to get you the product you ordered!

Products

How can I find more info about the products?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing hello@joona.me

What skin types are Joona product suitable for?

Our products are appropriate for all skin types: they’re hypoallergenic, non-irritating, and SLS & paraben free.

Are you cruelty free?

We love animals and we’re committed to being cruelty free which means that we do not test on animals at any stage of product development, and we will only work with uppliers who uphold the same standards and values.